Privacy Notice | Melqart Systems

1. Introduction

Melqart Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our Industrial Telematics platform and services.

2. Information We Collect

2.1 Information You Provide

Account information (name, email, company details)
Contact information for support and communications
Payment and billing information
Equipment and fleet data you input into our platform

2.2 Automatically Collected Information

Device telemetry data from connected IoT devices
GPS location data from tracked equipment
Usage data and analytics about how you use our platform
Log files, IP addresses, and browser information
Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

Providing and maintaining our IoT platform services
Processing equipment telemetry and generating insights
Sending alerts, notifications, and service updates
Improving our products and developing new features
Customer support and technical assistance
Billing and payment processing
Compliance with legal obligations
Security monitoring and fraud prevention

4. Data Sovereignty and Storage

We understand the importance of data sovereignty for industrial operations. Your data is stored in accordance with your chosen deployment model:

Cloud Deployment: Data stored in secure data centers in your chosen region
On-Premise Deployment: Data remains entirely within your infrastructure
Hybrid Deployment: Data distributed according to your configuration preferences

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist in providing our services
Business Partners: With your consent, for integrated services and features
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties. Your equipment and operational data remains your property.

6. Data Security

We implement industry-standard security measures including:

End-to-end encryption for data in transit and at rest
Multi-factor authentication and role-based access control
Regular security audits and penetration testing
ISO 27001 and SOC 2 compliance
Secure development practices and code reviews

7. Your Rights and Choices

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Object to or restrict certain processing activities
Data portability to another service provider
Withdraw consent at any time
Opt-out of marketing communications

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Equipment telemetry data is retained according to your subscription plan and configuration settings. You can request deletion of your data at any time, subject to legal retention requirements.

9. International Data Transfers

If you are located outside the region where your data is stored, we ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses and adequacy decisions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Melqart Systems

Email: privacy(at)melqart-systems.com

Address: Boulevard Prince Henri, L-1724, Luxembourg

Data Protection Officer: dpo(at)melqart-systems.com